We have a philosophy that says bigger
is not better. Just look at your own business, what you offer your customers
is only possible because your Inn is small and you can give it the kind of personal
attention necessary to make it special.
The same can be said about software tools. If there are too many bells and
whistles then it is very complicated to learn and probably full of bugs. You
do not ever want your customers to be frustrated and you certainly do not have time
to learn all the quirks.
Our main tool is the reservation tool. It consists of two calendars already
showing, a room selection table containing only available rooms for the given dates
and 2 occupancy fields. If your guest wishes a better understanding
of which rooms are available then they can check the availability calendar and select
the room and nights they wish to stay right on the calendar. Once they click
on the reserve button they will be asked to confirm the stay and sent to a registration
page. After submitting their information they are shown a successful reservation
message and are automatically emailed a confirmation. An email confirmation
is sent to your Inn's email inbox as well.
The front desk tool allows you to search for customers by the first few letters
of their last name or phone number. It then displays all relevant information
including miscellaneous room charges and comments.
This same screen can also be used to update any reservation information or enter
new reservations information you may be taking from phone traffic. By pressing
the Update button you are given the opportunity to send an email confirmation of
the update or new reservation data. On this page you can check-out a tenant
which optionally can send a cleaning email to your local house cleaning service,
and print a final invoice.
Management tools include the ability to access and download all your data from our
data base. While we do all your initial setup, including room prices, descriptions,
disclaimers, email messages, property description and so on, you will have the ability
to make any needed changes yourself if you wish. We will always be happy to
make even the smallest changes for you so you do not need to learn about these features
unless you want to. |